Last updated 28 October 2026
Refund & Cancellation Policy
How cancelling, refunds and Creative Credits work at RUUT FLOW.
The short version
- 7-day free trial; nothing is charged unless you pick a plan.
- Cancel any time; you keep access until the paid period ends.
- Charged by mistake or twice? Full refund in 5–7 working days.
- A paid image or video that fails never costs you: it's returned automatically.
Free trial
Every new workspace gets a 7-day free trial. Nothing is charged during the trial, and it simply ends if you don't choose a plan.
Cancelling a plan
- Cancel any time: tell Support "cancel my plan" and it is done within 1 working day. No cancellation fee.
- Cancelling stops the next renewal. You keep full access until the end of the period you already paid for.
- Your workspace data stays for 30 days after the plan ends, so you can come back without losing anything.
Plan refunds
- Plans are not refunded for a part-used month.
- If you were charged twice, charged after cancelling, or charged by our mistake, we refund the full amount.
Creative Credits
- Credits are valid for 12 months from purchase and are not refunded once bought, except as below.
- If an image or video you paid for fails to arrive, the credits or AI Actions are returned to your balance automatically. You never pay for a result you didn't get.
- Credits unused within 7 days of purchase can be refunded in full on request.
How refunds are paid
Approved refunds go back to the original payment method (card, UPI or bank) within 5–7 working days. Your bank may take a few more days to show it. GST is refunded with the amount it was charged on.
How to ask
Open Support and say "refund": it already sees your payments, so you don't need to send screenshots. Or write to contact@ruutlabs.in with your workspace name. We reply within 1 working day.