Terms of Service

Who we are

RUUT FLOW is provided by Ruut Labs, a brand of Srishukla Rtlabs Pvt Ltd, India ("we", "us"). By creating an account or using the service you accept these terms for yourself and for the agency workspace you use. If you accept them for a company, you confirm you may bind it.

Your account and workspace

• Give accurate details and keep your sign-in secure. You are responsible for what happens in your workspace.
• Workspace owners decide who is invited and which brands each member can use.
• You must be at least 18 and use the service for your business, not as a consumer for personal use.

Plans, trial and payment

• New workspaces start with a 7-day free trial. After it, keep using RUUT FLOW on a paid plan, billed per client account as shown on our pricing.
• Each plan includes a monthly allowance of AI Actions and media. Creative Credits can be bought on top and are valid for 12 months from purchase.
• Prices are in Indian Rupees and exclude GST unless stated. Payments go through Razorpay or UPI; we never see or store your card details.
• Plans renew until you cancel. Refunds and cancellation follow our Refund & Cancellation Policy.
• We may limit use that goes far beyond your plan, or that looks automated or abusive.

Your content and AI drafts

• You keep all rights to what you upload and to the drafts, images and videos RUUT FLOW makes for you. We use them only to run the service for you.
• You must have the right to upload what you add, including your clients' brand materials and contact lists.
• AI output can contain mistakes. RUUT FLOW asks for your approval before anything goes out; you are responsible for what you approve and publish on your clients' channels.
• We do not use your workspace content to train AI models.

Connected accounts and publishing

When you connect Meta, LinkedIn, WhatsApp, Google or other accounts, you let us act on them only for what you ask (for example publishing an approved post). Those platforms' own terms also apply, and you can disconnect them at any time.

Acceptable use

Do not use RUUT FLOW to:

• send spam, or message people on WhatsApp or email without their consent;
• create unlawful, misleading, hateful, sexual or infringing content, or content about real children;
• break the rules of the platforms you publish to;
• try to reach other workspaces, probe or overload the service, or resell it without our written permission.

We may pause or close accounts that break these rules, and will tell you why unless the law prevents it.

Availability and changes

We work to keep RUUT FLOW available and secure, but it is provided "as is", without a promise of uninterrupted service. We improve features often, and will give at least 30 days' notice of a change that materially reduces what your paid plan includes.

Liability

As far as the law allows, our total liability for any claim about the service is limited to the fees you paid us in the three months before the claim. We are not liable for indirect or consequential losses, such as lost profits, lost clients or lost data.

Ending your use

You can stop at any time and ask us to delete your workspace. We may end the service for a workspace that breaks these terms or stays unpaid. How data is deleted is in our Privacy Policy.

Law and disputes

These terms are governed by the laws of India. We will first try to solve any dispute with you directly through Support; if that fails, the courts of India have jurisdiction.

Grievances and contact

Grievance Officer: Ajeet Shukla, contact@ruutlabs.in. We acknowledge a complaint within 24 hours and resolve it within 15 days. For everyday help, use Support.